The UAE smart government with 5030 digital services

The UAE smart government ranked first in the Arab world and the eighth globally in the Smart Services Index issued by the United Nations for e-government 2020, confirming the success of the strategic direction established by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President of the State, Prime Minister, Ruler of Dubai, may God protect him, the future To take advantage of modern technologies, the position of the UAE among the first countries in the developed world by converting all traditional government services into smart services provided around the clock, seven days a week, from anywhere in the world.

UAE smart government initiative with 5030 digital services

UAE smart government
UAE smart government 10 years of digital success

Since the launch of his highness the “UAE smart government” initiative: creative .. fast .. not sleeping, in 2013, federal and local government agencies began launching electronic services and launching new applications on the Internet and on smartphones and devices, to implement transactions that took a lot of time and effort to complete with a click A button, without the customer leaving his place at any time, without queues, waiting or wasting time searching for a car park.

The introduction of service became required, which only takes a few seconds without the hassle of photographing personal documents or copies of documents or printing requests, to include the services of various sectors and entities to enter the UAE a new stage of performance that was previously just a difficult goal to reach.

The UAE is seeking to achieve the third position in the next session of the United Nations study for the development of e-government after reaching the sixth rank globally in the e-services index, after the country’s strategic directions demonstrated that the transformation of the knowledge economy is sufficient to sustain the growth of government and private businesses, which is already proven during the emerging Coronavirus crisis (COVID-19), which proved realistically that the transformation of digitization and the provision of smart government and private services is a successful option that the UAE was alerted to early, and it persistently sought to achieve leadership in it.

The UAE smart government ranked first in the Arab region for the maturity index of e-government and mobile services. This is according to the report issued by the Economic and Social Commission for Western Asia (ESCWA), while the total number of government agencies involved in implementing the digital identity reached 72, 26 federal and 46 local authorities, 3 of which are in Abu Dhabi, 19 in Dubai, 9 in Sharjah, 7 in Ajman and 2 in Ras The tent and 5 in Fujairah and 1 in Umm Al Quwain, while the number of registered users in the digital identity system reached 170 thousand users.

The number of electronic channels that use the digital identity reached 109 channels, including 81 electronic gates and 28 smart applications. The number of services provided by the digital identity reached 5030 services distributed as follows: 1657 federal services, 1125 in Abu Dhabi, 1012 in Dubai, 265 in Sharjah, 240 In Ajman, 39 in Umm Al Quwain, 419 in Ras Al Khaimah, and 273 in Fujairah helping to spread the completion of smart financial transactions remotely, and the Federal Law for Electronic Signature is to be adopted across the Emirates for use in all banking and commercial transactions in the country.

UAE smart government Global electronic standards

UAE smart government believing in working to provide all forms of technical support to government sectors at the state level, the Telecommunications Regulatory Authority (TRA) issued in February 2019 the Arabic version of the United Nations e-government study 2018, including the United Nations standards in implementing e-government as a reference for governments.

UAE smart government 10 years of digital success

In the context of the successes achieved by the UAE in the acceleration process is adopted to transform all government services, federally and locally, into services provided at any time and from anywhere, the UAE has achieved during the past 10 years great successes and leaps in the telecommunications and information technology sector, due to the visions and strategies that it has set Its rational leadership to transform into a knowledge economy based on the development of economics and information technology, leading to the happiness of citizens and residents on its soil.

The UAE smart government has placed itself at the top of the list of the world’s developed countries in the telecommunications and information technology sector through a fully digital and smart community dependent on a strong infrastructure for mobile communications networks and land services, which contributed to the development of traditional economic sectors and the creation of new sectors.
During the past 10 years, the UAE has made quantum leaps in the lists of global indicators in the telecommunications and information technology sector.

The telecommunications and information technology sector has kept pace with the launch of Emirates Vision 2021 by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai, may God preserve him, at the 2010 cabinet meeting, which is the plan that aims to make the UAE among the best countries of the world in terms of economic and social development, by the golden jubilee of the Union in 2021.

The UAE smart government entered the era of fifth-generation networks and technologies, as the World Telecommunications Regulatory Authority launched the “2016-2020 roadmap” initiative to publish and facilitate the deployment of 5G networks in cooperation with all stakeholders.

In a step marking the practical launch of a new era of telecommunications, the Telecommunications Regulatory Authority (TRA) announced the start of the implementation and use of International Mobile Telecommunications (IMT2020) technology, known as the fifth-generation (5G).

Digital transformation to attract business

The UAE smart government is taking a steady step towards establishing a strong digital economy, and taking advantage of the great advantages that result from the process of digital transformation, to become one of the most advanced countries in the telecommunications and information technology sector in the world. His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, may God preserve him, and His Highness Sheikh Mohammed bin Zayed Al Nahyan, Crown Prince of Abu Dhabi and Deputy Supreme Commander of the Armed Forces, said that 2020 will be a “year of preparation for its fifty”, to begin with. A new national workshop is the largest since the workshop to prepare for the unification of the Emirates in the Union state 50 years ago, so their Highness announced that the next year will be the year of preparation and preparation for a big leap in our march and that the year 2020 will be the “year of preparation for its fifty”, as the UAE approaches its fiftieth anniversary in The year 2021.

The UAE ranked first globally in a number of global indicators such as the use of information technology, government efficiency, and mobile network coverage in relation to the population, and the rate of smartphone use in the UAE reached 100.%

Digital economy adapts technology

In September 2017, the UAE smart government launched the “Emirates Strategy for the Fourth Industrial Revolution”, as part of the annual meetings of the UAE government.

UAE smart government strategy aims:

The strategy aims to enhance the position of the state as a global centre for the fourth industrial revolution and to contribute to achieving a competitive national economy based on knowledge, innovation and future technological applications that integrate physical, digital and vital technologies.

The UAE smart government has adopted the “Emirates Digital Transaction Strategy 2021”, which aims to adapt and employ advanced technologies, to transfer 50% of government transactions at the federal level to the “BlockChain” platform by 2021, and the Dubai government is seeking through the “Dubai Digital Transaction Strategy” Block Chen ”to transform Dubai into a city entirely managed by the Blockchain platform by 2020, through 3 pillars: government efficiency, industry creation, and global leadership.

The Dubai 3D Printing Strategy, launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister and Ruler of Dubai, may God bless him, came in 2016, with the aim of making Dubai a global destination for this advanced technology that holds promising future investment opportunities, The strategy intends to build 25% of new buildings in Dubai with 3D printing by 2030.

The Emirates established the World Council for Digital Transaction; With the aim of exploring and researching current and future applications for it, and working to organize digital transactions across blockchain technology platforms.

Dubai possesses all ingredients for success

In the context, Dubai possesses all elements of success in information and communications technology, which contributed to providing an investment environment for the leaders of international technology companies, so that the city will be the headquarters of its business and expansion in the region.

Dubai was the regional pioneer in launching the digital government and free zones that host Internet and technology companies from all over the world, which enabled the city to become a starting point for many initiatives that provided unparalleled investment opportunities in the field of technology, among which: Establishing a virtual commercial zone, which breaks All the barriers to commercial movement and many of the strategies that the smart Dubai government established for it provides databases and platforms.

Dubai also launched strategies: 3D printing, self-driving car initiatives, the Internet of things and other technologies that were not present in the region previously.

Dubai government strategies have contributed to attracting thousands of companies from the world and the region, which in turn contributed to the creation of thousands of jobs and citizenship cadres specializing in many technical specializations, including programming, smart services and e-commerce.

40% use digital government services

The UAE has made great achievements during the transition to a digital economy since 2013, as these achievements helped in enhancing the competitiveness of the country’s national economy, according to indicators issued by international organizations, including the World Economic Forum, which ranked the UAE at the forefront of the Arab countries as a centre for regional e-commerce in 2017. The digital economy of the UAE contributes 4.3% of the country’s gross domestic product, with expectations that this rate will increase during the coming period.

40% of the UAE population uses digital government services more than once a week and in the retail sales hub, e-commerce in the UAE is growing rapidly, and it plays a major role in the growing volume of sales, while traditional retail sales in the country are declining.

The state is expected to consolidate its position significantly in the digital economy, which is supported by many factors such as the development of electronic commerce, the improvement of information and communication technology infrastructure, the spread of electronic services, the use of smartphones, the expansion of electronic payment systems, as well as significant government support for the digital transformation process.

The UAE smart government has already adopted strategic plans aimed at adopting the national economy mainly on digitization, by adopting the Emirates strategy for the fourth industrial revolution, as one of its goals is to enhance digital security, which is achieved by adopting digital economy policies and digital transactions (blockchain) technologies in financial services and transactions.

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